Return and Refund Policy

Luvissi Refund Policy

At Luvissi, we are dedicated to providing products that help you achieve thicker, healthier hair with ease. We stand behind the effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If you're not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at hello@luvissi.com.

Cancellation Policy

To make changes or cancellations to your order, please reach out to us within 24 hours of placing your order. After this period, we may not be able to accommodate your request as your order may have entered the processing phase. If you cancel within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in the benefits of our products, and we encourage you to try them for at least 14 days to experience the full effect. If you're still unsatisfied, you can return your items within 60 days of purchase. Please note that any applicable shipping fees are non-refundable.

To start a return, please contact our support team via the form on our Contact Us page or by emailing hello@luvissi.com. To speed up the process, include your Order Number or the Name and Email Address used when placing the order.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Packaging damage that occurs during shipping, such as dented boxes, is not considered damage if the product inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery. To report a damaged item, email hello@luvissi.com with a clear photo of the damage. If eligible, we will replace the item at no cost to you. We do not refund, replace, or accept returns for items damaged due to normal wear and tear or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for any delays beyond our control, including those caused by the courier, customs, or other factors during shipping. If you encounter issues with your delivery, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If you realize the address is incorrect and do not notify us within 24 hours of placing your order, you will not be entitled to a resend or refund.

Please note that we reserve the right to modify this Refund Policy at any time. Customers should review the latest version of this policy before purchasing and using Luvissi products. By purchasing and using Luvissi products, you accept this Refund Policy.