Shipping Policy

LUVISSI Shipping Information

At LUVISSI, we're proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days to process and dispatch your order. Your order is considered dispatched once it’s handed off to our shipping carrier and on its way to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time for your package depends on your location and starts after your order has been dispatched to the carrier. Here are the estimated delivery times by country:

  • 🌎 USA: 7-10 business days
  • 🌍 Europe: 10-15 business days
  • 🌏 Asia: 12-18 business days

Please note that during peak times and holidays, carriers may experience delays, and international shipments may face unexpected customs delays that can extend delivery time.

Order Changes and Accurate Shipping Details

It’s important to provide accurate shipping details at checkout. Incomplete or incorrect information may delay processing or lead to order cancellation. If our system detects an address issue, we’ll email you within 3 business days to verify your details. If we don’t receive a response, we reserve the right to cancel your order.

If you notice an error in your shipping details, email us at hello@luvissi.com within 24 hours of placing your order. While we’ll do our best to accommodate changes, we cannot guarantee adjustments after this time.

Delayed Delivery

At LUVISSI, we strive to ship orders promptly. However, delays may occur due to circumstances beyond our control, such as severe weather or transportation disruptions. We’ll work with the courier to ensure your package is delivered as soon as possible.

If unforeseen circumstances, such as product availability issues or payment processing delays, impact your order, we’ll notify you as soon as possible. While we cannot guarantee an exact delivery date, we’ll keep you updated and provide assistance to resolve any issues.

Lost or Stolen Packages

While we aim for smooth deliveries, lost or stolen packages can occur. Once a package is handed over to the courier, it’s out of our control. If your package is lost or stolen, please contact us at hello@luvissi.com. We’ll assist you and recommend reaching out to the courier to file a claim.

Please note that LUVISSI is not responsible for lost or stolen packages, and they are not covered under our refund policy. Depending on the situation, we may offer a replacement. If necessary, you may also need to file a police report.

Shipping Policy Changes

LUVISSI reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before making a purchase. By purchasing and using LUVISSI products, you accept our Shipping Policy, including any modifications.

We encourage you to review this policy periodically. If you have any questions or concerns, please don’t hesitate to contact us.